Customer service officer

[همس الحياة]

- Place: Veterinary clinic - Location: Jeddah city - Position: Customer service officer Job objective: - Providing advice and basic information to customers, responding to inquiries, and processing basic requests using telephone or electronic communications at the customer service center. Roles and responsibilities: - Follow established communication scripts when speaking to customers - Supervising telephone operations, making calls, receiving and answering telephone calls, reporting problems, and recording and relaying messages to employees or customers. - Respond to basic questions and inquiries from customers, and provide advice to customers about the clinic’s products, services, policies, and other related topics as directed by the direct manager. - Processing customer requests and basic requirements, such as sending letters, forms or other documents. - Recording inquiries and complaints, resolving basic customer complaints, and referring more complex problems to the complaints officer or any specialized employee. - Preparing a list of employees’ names and internal phone numbers for the purpose of transferring inquiries and telephone calls. - Booking and coordinating appointments for medical visits, examinations, additional operations or procedures for clients, and inquiring about receiving services and available appointments. - Maintaining schedules and appointments while coordinating with departments. - Receiving visitors, visitors, and animal owners and directing them to the destination they want. - Meeting clients, recording their personal and pet data, following up on pre-booking appointments or their immediate needs from clinics, stores or cleaning services. - Receiving the animal and directing it to the salon area, after placing the cards bearing the name of the animal owner on their cages to avoid replacing them. - Fill out the forms used at reception, enter data into the automated system and the clinic’s information network, and save it. - Completing financial information, arranging booking appointments, transferring the patient to the required clinic to wait, and preparing daily reception, emergency and clinic reports. - In the event that there are medical services over the phone, the call center official communicates with the customers to identify available doctors with specializations and refer them to them. - Send messages with appropriate forms, questionnaires, and instructions to patients to educate them or receive feedback about their appointment and/or procedures. - Providing marketing offers and service prices to customers - Communicate effectively with the department director and the reception department - Maintaining a customer database of declarations and invoices - Submitting technical reports to management on the progress of work and clarifying the difficulties and challenges that hinder it - Follow up on the status of received devices, and ensure that broken devices, phones, and lines are quickly reported and maintained as quickly as possible. - Full compliance with applicable regulations, policies and procedures and adherence to them. - Any other tasks assigned to him by his manager related to his field of work.

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